FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What sizes of pet beds do you offer?

At CozyPet, we offer a variety of pet bed sizes to accommodate all breeds:

2. Are your pet beds machine washable?

Yes! Many of our pet beds come with removable, machine-washable covers, while some models are fully washable. Please refer to the specific care instructions on the product page.

3. What materials are used in CozyPet beds?

Our pet beds are made from high-quality, pet-safe materials like:
✔️ Memory foam for orthopedic support
✔️ Soft, breathable fabrics for comfort
✔️ Non-toxic, eco-friendly materials for safety

4. Are your pet beds eco-friendly?

Yes! Many of our beds are made with recycled materials and sustainable foams to minimize environmental impact while ensuring your pet’s comfort.

Ordering & Shipping

5. Do you offer international shipping?

Currently, we ship to the United States and Worldwide. We are working on expanding our shipping options, so stay tuned for updates!

6. How long does shipping take?

Shipping times vary based on location:

  • Orders: 7-10 business days

We provide tracking details with every order.

7. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major payment methods.

Returns & Refunds

9. What is your return policy?

We want you and your pet to love your CozyPet bed! If you’re not satisfied, we offer a 30-day return policy.

Return Eligibility:
✔️ Item must be unused and in its original packaging
✔️ Return request must be made within 30 days of delivery

How to Return:

  1. Contact our support team with your order number
  2. We will provide a return shipping label (return shipping costs may apply)
  3. Once received and inspected, we’ll process your refund within 5-7 business days

10. Do you offer refunds?

Yes, refunds are processed once we receive the returned item and confirm it meets our return policy conditions.

Product Care & Maintenance

11. How do I clean my CozyPet bed?

  • For removable covers: Machine wash in cold water on a gentle cycle, then air dry.
  • For non-removable covers: Spot clean with mild detergent and air dry.

12. How long do CozyPet beds last?

Our beds are made with durable, high-quality materials designed to last. With proper care, they can provide years of comfort for your pet.

Promotions & Discounts

13. Do you offer discounts or promotions?

Yes! Sign up for our email newsletter to receive exclusive discounts, seasonal promotions, and special offers.

14. Can I buy CozyPet beds in stores?

Currently, CozyPet beds are available exclusively online through our website, ensuring the best prices and selection for our customers.